Refund and Returns Policy
Eligibility for Returns
- Products must be returned within 30 days of receipt.
- Items must be unused, in their original packaging, and in the same condition as when they were received.
- Proof of purchase (receipt or order number) is required for all returns.
Non-Returnable Items
Certain items are non-returnable, including:
- Personalized or customized products.
- Items marked as final sale or clearance.
- Any product not in its original condition, damaged, or missing parts for reasons not due to our error.
Return Process
To initiate a return:
- Contact our customer support team at info@slowais.com
- Once your return is approved, you will receive a return authorization and instructions on where to send the item.
Refunds
- Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed, and a credit will automatically be applied to your original payment method.
- Refund Processing Period: Please allow 14-21 business days from the day we receive your product return.
Product Exchange
We only replace items if they are defective or damaged. If you need an exchange for the order, contact us at info@slowais.com
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to an error on our part or the item is defective.
- We recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item.
Late or Missing Refunds
If you haven’t received a refund after the 21 business days:
- First, check your bank account. It may take some time before your refund is posted.
- If you’ve completed these steps and still have not received your refund, please contact us at info@slowais.com
Contact Us
For further questions regarding our Return & Refund Policies, Feel free to contact us